Throughout his career, Kelly has handled and overseen claims across multiple jurisdictions throughout the U.S., including the U.S. Virgin Islands. He has led in-house claims teams, partnered closely with Third-Party Administrators, and focused on delivering consistent, high-quality outcomes in complex regulatory environments.

Kelly has been with the Company since 2024 and has served as Vice President of Claims since mid-2025.

He holds the Chartered Property and Casualty Underwriter (CPCU) and Associate in Claims (AIC) designations from The Institutes, along with a Bachelor of Arts from Otterbein University.

Prior to joining the Company, Kelly spent 10 years with Topa Insurance Company, most recently as Vice President of Claims. Earlier in his career, he held claims roles with State Farm Insurance and State Auto Insurance, where he built a strong foundation in claims handling and customer-focused solutions.

Throughout her career, Mary has held senior leadership roles within insurance carriers, partnering closely with executive teams and boards to strengthen financial discipline, enhance transparency, and promote long-term organizational stability. She is known for her practical, steady approach to financial leadership and her ability to clearly communicate complex financial matters to a wide range of stakeholders.

Prior to joining Qualitas, Mary spent 13 years with Pacific Specialty Insurance Company, where she most recently served as Chief Financial Officer.

Mary holds a Bachelor of Science degree from Santa Clara University. She is based in Qualitas’ US headquarters in San Diego, Ca.

Roberto began his career with Qualitas Controladora in 2012, where he built and led multiple captive insurance agencies throughout Mexico. Over a 10-year period, he founded, owned, and operated 10 agencies across several states, developing strong distribution networks and operational platforms supporting auto insurance programs.

In 2020, Roberto helped establish a general agent agency in McAllen, Texas, operating within Qualitas Insurance Company programs. In his role as CEO, he has provided strategic leadership with a focus on cross-border operations, growth, and operational discipline.

He holds a degree in Finance and Administration from Tecnológico de Monterrey (ITESM), Campus Guadalajara.

Alfonso began his career with Quálitas Compañía de Seguros in 2014, where he led regional operations in Tijuana, overseeing operational performance and agent networks. In 2017, he transitioned to the United States to build and lead Qualitas’ in-house general agency from inception, establishing regulatory compliance, staffing, and sustainable growth strategies.

In 2023, Alfonso was appointed Chief Service Officer, supporting the company’s general agency network and ensuring alignment with corporate strategy. He was named Chief Operations Officer in 2025 and currently oversees internal operations, including underwriting, risk management, compliance, project management, strategic communications, and general agency services.